Reshma Varghese
Lead Business Analyst / BA Practice Lead
Kochi, India • +91 90480 31265 • reshma.varghese@proton.me • linkedin.com/in/reshma-varghese-ba
Portfolio: www.eliorexa.com/portfolio/business-analyst-senior
Professional Summary
Business analysis leader with 12 years turning strategy into delivered change across banking, insurance and retail. Leads BA functions of 8–14 analysts, owns requirements governance and process transformation programs, and partners with C-suite stakeholders to tie analysis to P&L outcomes. Drove multi-crore efficiency programs, set the documentation and SQL/data-analysis standards used org-wide, and grows analysts into senior and lead roles.
Skills
Leadership: BA practice leadership (8–14), Requirements governance, Exec stakeholder management, Operating-model design, Hiring & mentoring
Transformation: Process re-engineering, Target operating model, Change management, Vendor & RFP management, Benefits realization
Analysis: Requirements strategy, BRD/FRD standards, SQL & data analysis, KPI / OKR design, Process mapping (BPMN)
Delivery: Agile at scale (SAFe), Jira / Confluence, Roadmapping, Program governance, UAT strategy
Core Competencies
business analysis leadership · requirements governance · process mapping · process transformation · stakeholder management · SQL · data analysis · Agile · SAFe · BRD · FRD · operating model · change management
Work Experience
Lead Business Analyst & BA Practice Lead — Meridian Bank
May 2018 – Present
Kochi
- Lead a 12-analyst BA practice across lending, payments and onboarding, owning requirements governance for a portfolio of ₹40Cr in annual change spend.
- Sponsored a core-banking process transformation that re-engineered 9 journeys, removing ₹6.5Cr/year in operational cost and cutting account-opening time 55%.
- Established the requirements operating model — BRD/FRD standards, RTM and SQL data-validation playbooks — adopted across 6 delivery tribes.
- Partner with the CXO and product leadership to translate strategy into a prioritized change roadmap, lifting on-time delivery from 71% to 93%.
- Hired 9 analysts and grew 3 into senior/lead roles; introduced a stakeholder-management framework that cut requirement churn 34%.
Senior Business Analyst / BA Manager — Aegis Insurance
Apr 2014 – Apr 2018
Mumbai
- Managed a team of 6 analysts delivering a claims-automation program across 20+ branches, scaling it to 1.4M policies and cutting claim cycle time 38%.
- Defined KPIs and SQL-backed dashboards that gave executives a single view of claims performance, informing a ₹9Cr process-investment case.
Business Analyst — Earlier roles — Wipro, Mphasis
2011 – 2014
India
- Delivered requirements, process maps and UAT across retail and BFSI engagements; promoted twice for delivery quality and stakeholder trust.
Education
MBA — Operations & Information Systems
2011
Cochin University of Science & Technology, Kochi
B.Tech Information Technology
2009
Government Engineering College, Thrissur, Thrissur
Certifications
- CBAP (Certified Business Analysis Professional) — IIBA (2017)
- SAFe Agilist (SA) — Scaled Agile (2020)
Selected Achievements
- Re-engineered 9 core-banking journeys, removing ₹6.5Cr/year in operational cost and cutting account-opening time 55%.
- Raised on-time delivery from 71% to 93% by introducing a requirements operating model and governance cadence.
- Speaker, BA Summit India 2023 — "From BRD to business outcomes: governing requirements at scale."
- Mentor in a women-in-tech analyst fellowship; advises 2 fintech startups on requirements and process design.