Business Analyst · Senior · 10+ yrs

Reshma Varghese

Lead Business Analyst / BA Practice Lead

Kochi, India reshma.varghese@proton.me +91 90480 31265 linkedin.com/in/reshma-varghese-ba

Professional summary

Business analysis leader with 12 years turning strategy into delivered change across banking, insurance and retail. Leads BA functions of 8–14 analysts, owns requirements governance and process transformation programs, and partners with C-suite stakeholders to tie analysis to P&L outcomes. Drove multi-crore efficiency programs, set the documentation and SQL/data-analysis standards used org-wide, and grows analysts into senior and lead roles.

₹6.5Cr

Annual cost removed

₹40Cr

Change portfolio governed

Analysts led

Skills

Leadership

BA practice leadership (8–14)Requirements governanceExec stakeholder managementOperating-model designHiring & mentoring

Transformation

Process re-engineeringTarget operating modelChange managementVendor & RFP managementBenefits realization

Analysis

Requirements strategyBRD/FRD standardsSQL & data analysisKPI / OKR designProcess mapping (BPMN)

Delivery

Agile at scale (SAFe)Jira / ConfluenceRoadmappingProgram governanceUAT strategy

Work experience

Lead Business Analyst & BA Practice Lead · Meridian Bank

May 2018 – Present

Kochi

Lead a 12-analyst BA practice across lending, payments and onboarding, owning requirements governance for a portfolio of ₹40Cr in annual change spend.
Sponsored a core-banking process transformation that re-engineered 9 journeys, removing ₹6.5Cr/year in operational cost and cutting account-opening time 55%.
Established the requirements operating model — BRD/FRD standards, RTM and SQL data-validation playbooks — adopted across 6 delivery tribes.
Partner with the CXO and product leadership to translate strategy into a prioritized change roadmap, lifting on-time delivery from 71% to 93%.
Hired 9 analysts and grew 3 into senior/lead roles; introduced a stakeholder-management framework that cut requirement churn 34%.

Senior Business Analyst / BA Manager · Aegis Insurance

Apr 2014 – Apr 2018

Mumbai

Managed a team of 6 analysts delivering a claims-automation program across 20+ branches, scaling it to 1.4M policies and cutting claim cycle time 38%.
Defined KPIs and SQL-backed dashboards that gave executives a single view of claims performance, informing a ₹9Cr process-investment case.

Business Analyst · Earlier roles — Wipro, Mphasis

2011 – 2014

India

Delivered requirements, process maps and UAT across retail and BFSI engagements; promoted twice for delivery quality and stakeholder trust.

Education

MBA — Operations & Information Systems

2011

Cochin University of Science & Technology, Kochi

B.Tech Information Technology

2009

Government Engineering College, Thrissur, Thrissur

Certifications

CBAP (Certified Business Analysis Professional)

IIBA · 2017

SAFe Agilist (SA)

Scaled Agile · 2020

Selected achievements

Re-engineered 9 core-banking journeys, removing ₹6.5Cr/year in operational cost and cutting account-opening time 55%.

Raised on-time delivery from 71% to 93% by introducing a requirements operating model and governance cadence.

Speaker, BA Summit India 2023 — "From BRD to business outcomes: governing requirements at scale."

Mentor in a women-in-tech analyst fellowship; advises 2 fintech startups on requirements and process design.

See the work in 3D

Explore Reshma's interactive WebGL portfolio — projects, skills and a way to get in touch.

Open the 3D portfolio