Operations Manager · Senior · 10+ yrs

Lakshmi Narayanan

Director of Operations / VP Operations

Chennai, India lakshmi.narayanan@proton.me +91 90030 16482 linkedin.com/in/lakshmi-narayanan-ops

Professional summary

Operations leader with 13 years running multi-site supply-chain and service operations across manufacturing and e-commerce. Sets operational strategy, owns P&L of ₹180 crore, and leads organizations of 200+ across 6 sites — tying process optimization, vendor strategy and SLA governance to margin and growth. Drove Lean/Six Sigma transformations, built vendor ecosystems and KPI cultures, and develops managers into directors.

₹180Cr

P&L owned

₹14Cr

Annual logistics cost cut

98%

Vendor on-time-in-full

Skills

Leadership

Operations strategyP&L ownershipOrg building (200+)Change managementExecutive stakeholderingBoard reporting

Operational excellence

Lean transformationSix Sigma Black BeltHoshin KanriKPI governanceS&OPQuality systems (ISO 9001)

Supply chain & vendor

Network designVendor strategyStrategic sourcingCapacity planningLogistics & 3PLInventory optimization

Commercial & systems

Budgeting & cost controlSLA & contract managementSAP S/4HANAPower BIAutomation/RPARisk & compliance

Work experience

Director of Operations · Veturi Consumer Brands

Mar 2018 – Present

Chennai

Lead operations for a ₹180 crore P&L across 6 sites and 220+ staff, owning the full supply chain from sourcing to last-mile across South India.
Drove a company-wide Lean/Six Sigma transformation that lifted overall equipment effectiveness from 61% to 84% and cut manufacturing cost-per-unit 23%.
Redesigned the distribution network and 3PL strategy, consolidating 9 warehouses to 5 and reducing logistics cost ₹14 crore/year while holding 48-hour delivery SLAs.
Built a strategic vendor program across 80+ suppliers with scorecards and tiered SLAs, raising on-time-in-full from 86% to 98% and de-risking single-source dependencies.
Instituted a KPI governance and S&OP cadence with monthly business reviews, improving forecast accuracy 22 points and freeing ₹26 crore in working capital.
Hired and developed 40+ managers and grew 5 into site-head and director roles; established the operations academy used to onboard all new leaders.

Senior Operations Manager · Indus Fulfilment (e-commerce 3PL)

Apr 2014 – Feb 2018

Bengaluru

Scaled fulfilment operations from 1 to 4 facilities and 12,000 to 60,000 orders/day, leading a 120-person organization under contractual SLAs.
Launched a continuous-improvement program (Kaizen + DMAIC) that cut cost-per-order 28% and improved order accuracy to 99.4%.
Negotiated and governed a ₹95 crore annual vendor and logistics budget, beating cost targets 3 years running.

Operations Manager / Production Lead · Earlier roles — Ashok Leyland, TVS Logistics

2011 – 2014

India

Managed shop-floor and warehouse operations across automotive manufacturing and logistics; promoted twice for delivery, quality and team leadership.

Education

MBA — Operations & Strategy

2011

Indian Institute of Management (IIM) Tiruchirappalli, Tiruchirappalli

B.E. — Mechanical Engineering

2009

College of Engineering, Guindy (Anna University), Chennai

Certifications

Lean Six Sigma Black Belt

ASQ (American Society for Quality) · 2017

APICS CSCP — Certified Supply Chain Professional

ASCM · 2016

Selected achievements

Cut logistics cost ₹14 crore/year by consolidating 9 warehouses to 5 and re-architecting the 3PL network.

Lifted overall equipment effectiveness from 61% to 84% through an enterprise Lean/Six Sigma transformation.

Freed ₹26 crore in working capital by overhauling S&OP and inventory governance across 6 sites.

Speaker, India Supply Chain Summit 2023 — "Building vendor ecosystems that hit 98% OTIF."; mentors operations leaders via an industry fellowship.

See the work in 3D

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