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Faisal Qureshi

Senior Operations Manager

Gurugram, India • +91 99102 47788 • faisal.qureshi@hey.com • linkedin.com/in/faisal-qureshi-ops

Portfolio: www.eliorexa.com/portfolio/operations-manager-mid

Professional Summary

Operations manager with 5 years optimizing supply-chain and service operations across e-commerce and 3PL logistics. Owns end-to-end process improvement — from value-stream mapping to KPI governance to SLA recovery — and consistently converts inefficiency into cost, time and quality gains. Leads cross-functional teams of 10–15, manages a vendor base worth crores, and applies Lean/Six Sigma to make wins stick.

Skills

Operations: Process optimization, S&OP, Capacity planning, SLA management, Inventory control, Demand forecasting

Lean / Six Sigma: Six Sigma Green Belt, Value-stream mapping, Kaizen, DMAIC, Root-cause (5 Whys, Fishbone), 5S

Vendor & cost: Vendor management, Contract negotiation, Procurement, Budgeting, Cost control, RFP/RFQ

Tools & leadership: Power BI, SAP MM/WM, Advanced Excel, Team leadership, Stakeholder management, Agile/Scrum

Core Competencies

process optimization · supply chain · KPIs · team leadership · vendor management · Lean · Six Sigma · budgeting · SLAs · SAP · demand forecasting · cost control

Work Experience

Operations Manager — Cartelo (D2C e-commerce)

Aug 2022 – Present

Gurugram

  • Lead fulfilment operations for 4 warehouses shipping 18,000+ orders/day, owning the KPI scorecard for fill rate, on-time dispatch and cost-per-order across a 14-person team.
  • Re-engineered the pick-pack-ship process using value-stream mapping and 5S, lifting on-time dispatch from 88% to 97% and cutting cost-per-order 19%.
  • Renegotiated contracts with 12 logistics and packaging vendors, reducing annual spend ₹2.3 crore while tightening delivery SLAs to 48 hours.
  • Introduced a demand-forecasting model that cut excess inventory 27% and reduced stockouts 31% across top SKUs.
  • Mentored 3 team leads and ran weekly Kaizen huddles, building a continuous-improvement culture that closed 40+ floor-level improvements in a year.

Assistant Operations Manager — Meridian Logistics (3PL)

Jun 2020 – Jul 2022

Mumbai

  • Managed inbound and outbound operations for a 90,000 sq ft distribution center handling 30+ enterprise clients under contractual SLAs.
  • Led a Six Sigma DMAIC project on order accuracy, raising it from 94.2% to 99.1% and avoiding ₹40L/year in returns and re-shipments.
  • Built KPI dashboards in Power BI that gave leadership daily visibility into productivity, dwell time and SLA breaches.

Projects

OptiRoute — last-mile cost program — −16% last-mile cost

A route-optimization and carrier-mix initiative across 4 metros.

  • Drove a carrier-rationalization and zone-skipping program that cut last-mile cost 16% without hurting delivery SLAs.

Tech: Process optimization, Vendor management, Cost control

Interactive 3D Portfolio

WebGL operations portfolio built on Eliorexa, linked from this résumé.

  • Showcases KPI before/after dashboards and process maps in a fast, reduced-motion-safe interactive site — LCP 1.2s on mobile.

Tech: Portfolio, KPIs, Storytelling

Education

MBA — Operations Management

2020

Symbiosis Institute of Business Management, Pune

Specialization in Supply Chain & Operations · First Class

Certifications

  • Lean Six Sigma Green Belt — ASQ (American Society for Quality) (2022)
  • APICS CSCP — Certified Supply Chain Professional (in progress) — ASCM (2026)