Lakshmi Venkataraman
VP / Head of Customer Success
Head of Customer Success · NRR, retention & post-sale teams at scale
About
I build customer success orgs that move net revenue retention, not just CSAT. Twelve years across B2B SaaS — currently running a 32-person post-sale team behind a $48M book at 121% NRR. I measure success in renewals, expansion, and the leaders I grow inside the team.
121%
Net revenue retention
$48M
Recurring revenue owned
32
Post-sale team led
Selected work
+17 pts NRR
NRR Turnaround
104% → 121% net retention via segmentation + expansion.
NRRExpansion
0→14 team
CS From Zero
Built a 14-person CS function for ₹62Cr ARR.
Team buildingOnboarding
−7 pts churn
Save-Play Program
Health scoring cutting logo churn 14%→7%.
ChurnGainsight
3D Portfolio
This WebGL site, built on Eliorexa.
three.jsReact
Skills & tools
CS leadership
Net revenue retention
Churn reduction
QBRs
Gainsight
Salesforce
Onboarding
Escalations
Forecasting
Coaching
Let's build something
Lakshmi is open to the right opportunity. Reach out — or grab the résumé.