Faisal Qureshi
Senior Customer Success Manager
Senior CSM — retention, QBRs & expansion across 40+ mid-market SaaS accounts
About
I run a book of mid-market SaaS accounts the way a partner should — proactive QBRs, honest health scores, and renewals that close because the customer is genuinely winning. Five years in, currently holding 118% net revenue retention and turning at-risk logos into expansion stories, while coaching the CSAs doing the same.
118%
Net revenue retention
11%→6%
Logo churn reduced
₹14Cr
ARR portfolio owned
Selected work
67% save rate
Renewal Radar
Health-scoring + save plays; 67% at-risk recovery.
ChurnGainsight
−41% TTV
Onboarding Playbook
30-60-90 flow cutting time-to-value 41→24 days.
OnboardingQBRs
NPS +21
NPS Recovery Loop
Closed-loop program lifting NPS 31→52.
NPSCSAT
3D Portfolio
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Skills & tools
Account management
Retention
Salesforce
Gainsight
NPS
QBRs
Churn reduction
Upsell
Onboarding
Escalations
Let's build something
Faisal is open to the right opportunity. Reach out — or grab the résumé.