Ananya Deshpande
Customer Success Associate (Entry-Level)
Commerce grad · customer onboarding, support & retention · open to CS roles
About
I help first-time users feel at home in a product — calm onboarding, fast answers, and follow-ups that actually land. My SaaS support internship taught me to triage with empathy, escalate cleanly, and watch CSAT and NPS like a hawk. Recently designed a 90-day onboarding playbook to cut early churn.
4.7
CSAT across 480+ tickets
18%
Lift in trial activation
60+
Customers onboarded
Selected work
5-stage journey
Onboard90
90-day onboarding playbook to cut early churn.
OnboardingHubSpotRetention
weekly flags
VoiceLoop
CSAT/NPS dashboard surfacing customer-health signals.
NPSCSAT
4.7/5 CSAT
Quillstack Support
480+ tickets resolved at 4.7/5 CSAT.
ZendeskEscalations
3D Portfolio
This WebGL site, built on Eliorexa.
three.jsReact
Skills & tools
Customer onboarding
Retention
CRM
Zendesk
HubSpot
NPS
CSAT
Escalations
Knowledge base
Empathy
Let's build something
Ananya is open to roles. Reach out — or grab the résumé.